This Privacy Policy explains how Sumbee Pastries (“we”, “us”) collects, uses, and protects your personal information when you visit or place an order on our website. We aim to follow applicable Canadian privacy laws, including PIPEDA.
Information We Collect
When you place an order, contact us, or sign up for updates, we may collect:
- Contact details: name, email, phone number
- Order details: products ordered, quantities, order notes
- Delivery / pickup details: address (if delivery), pickup preferences
- Payment information: payments are processed securely by our payment providers (e.g., Stripe). We do not store full card details on our website.
- Website usage: device/browser information, pages visited, and basic analytics via cookies (if enabled).
How We Use Your Information
We use your information to:
- Process and fulfil your order (pickup or delivery)
- Contact you about your order (including delivery fee confirmation if applicable)
- Provide customer support
- Prevent fraud and improve site security
- Send marketing messages only if you opt in (you can unsubscribe anytime)
Delivery Fee Confirmation
If delivery fees need to be confirmed, we may contact you via phone, SMS, WhatsApp, or email to confirm the delivery fee and delivery timing before dispatch.
Sharing Your Information
We only share information when necessary to run the business, for example:
- Payment processing: Stripe (or other enabled payment providers)
- Delivery: delivery partners/couriers (only the details required to deliver your order)
- Service providers: hosting, security, analytics tools (as needed)
Cookies & Analytics
Our website may use cookies to help it function properly (for example, keeping items in your cart) and to understand basic website performance. You can adjust cookie settings in your browser.
Data Retention & Security
We keep order information for as long as needed for business, legal, and accounting purposes. We use reasonable safeguards to protect your data, but no online system can be guaranteed 100% secure.
Your Rights
You can request access to or correction of your personal information by contacting us.
Contact Us
If you have questions about this Privacy Policy, contact:
Sumbee Pastries
74 Fallowfield Drive, Kitchener, ON N2C 2T3
Email: sumbeepastries01@gmail.com
Phone/WhatsApp: +1 (343) 263-0590